How can I place an order for furniture?
Answer :
To place an order, you must make a 50% advance payment. For custom or non-standard orders, a 60% advance payment is required.
To place an order, you must make a 50% advance payment. For custom or non-standard orders, a 60% advance payment is required.
What is the remaining payment process?
Answer :
Before delivery, the remaining balance must be paid at our showroom.
Before delivery, the remaining balance must be paid at our showroom.
Can I return a furniture item?
Answer :
No, we follow a strict No Return Policy.
No, we follow a strict No Return Policy.
Can I change or cancel my order?
Answer :
Orders can be changed or canceled within 3 days without charges. After 3 days, a 5% modification fee is applied. For cancellations after 3 days, a 10% fee and additional charges for materials will be deducted. No changes or cancellations are allowed for non-standard products.
Orders can be changed or canceled within 3 days without charges. After 3 days, a 5% modification fee is applied. For cancellations after 3 days, a 10% fee and additional charges for materials will be deducted. No changes or cancellations are allowed for non-standard products.
When will my furniture be delivered?
Answer :
The delivery time starts once all specifications, designs, and dimensions are confirmed. It does not start from the date of advance payment.
The delivery time starts once all specifications, designs, and dimensions are confirmed. It does not start from the date of advance payment.
What should I do during delivery?
Answer :
Please inspect all items upon delivery for any damage or defects, as we cannot accept cancellations or changes after the delivery team has left your premises.
Please inspect all items upon delivery for any damage or defects, as we cannot accept cancellations or changes after the delivery team has left your premises.
Is there a warranty on the furniture?
Answer :
Yes, there is a limited one-year warranty. However, it excludes damage from extreme conditions, natural wood variations, improper maintenance, and installation by non-authorized personnel.
Yes, there is a limited one-year warranty. However, it excludes damage from extreme conditions, natural wood variations, improper maintenance, and installation by non-authorized personnel.
Are there any storage charges if I delay pickup after the due date?
Answer :
A 0.25% daily storage charge will apply for up to 30 days past the due date. A 1.25% daily storage charge will apply for the following 30 days. If not picked up within 60 days, the order will be canceled.
A 0.25% daily storage charge will apply for up to 30 days past the due date. A 1.25% daily storage charge will apply for the following 30 days. If not picked up within 60 days, the order will be canceled.